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Privacy Policy

Effective Date: March 10, 2026
Website: www.medtrix.in

MedTrix (“we”, “our”, “us”) is committed to protecting your privacy and ensuring transparency in how your personal data is handled. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you access or use our platform.By using MedTrix, you agree to the practices described in this policy.

Information We Collect

A. Personal Information
When you register, enroll in a course, or contact us, we may collect:
  • Full name
  • Email address
  • Phone number (if voluntarily provided)
  • Educational qualification
  • Professional designation
  • Current institution (if studying)
  • Workplace / Hospital / Medical college (if practicing)
  • Billing information
This information helps us:
  • Personalize academic recommendations
  • Understand learner demographics
  • Improve course structuring
  • Provide relevant communication
B. Payment Information

Payments are processed securely through authorized third-party payment gateways.
MedTrix does not store complete credit/debit card information on its servers.

C. Technical & Usage Information
We automatically collect certain data when you use our platform:
  • IP address
  • Device type
  • Browser type
  • Operating system
  • Referring URLs
  • Pages visited
  • Time spent on the platform
  • Clickstream behavior
  • Course progress tracking
This data helps us improve platform performance and user experience.

How We Use Your Information

We use collected data to:
  • Create and manage user accounts
  • Provide access to purchased courses
  • Process transactions
  • Deliver course-related communication
  • Improve user experience
  • Monitor platform security
  • Analyze learning patterns to enhance content structure
  • Comply with legal obligations
We do not sell or rent personal information to third parties.

Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), we process personal data based on:
  • Your consent
  • Performance of a contract (course access and services)
  • Compliance with legal obligations
  • Legitimate business interests (such as platform improvement and security)
Under the General Data Protection Regulation (GDPR), you may have rights including:
  • Right to access your personal data
  • Right to rectification
  • Right to erasure (“Right to be Forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
To exercise these rights, contact us at: help@medtrix.in

Compliance with Indian Law

MedTrix complies with applicable Indian data protection regulations, including:
  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
We implement reasonable security practices and procedures to protect sensitive personal data.

Cookies & Tracking Technologies

MedTrix uses cookies and similar technologies to:
  • Maintain login sessions
  • Improve user experience
  • Track course engagement
  • Analyze traffic trends
Users may disable cookies through browser settings; however, certain features may not function properly.

Detailed Analytics Disclosure

We may use third-party analytics services such as:
  • Google Analytics
  • Website performance monitoring tools
  • Learning behavior tracking systems
These services may collect:
  • IP address
  • Device data
  • Interaction behavior
  • Session duration
  • Click patterns
This data is used solely to:
  • Improve platform usability
  • Optimize video delivery
  • Enhance academic structure
  • Understand learning patterns
Analytics data is anonymized where possible and used for statistical purposes only.

Third-Party Service Providers

We may engage third-party service providers for:
  • Payment processing
  • Video hosting
  • Cloud storage
  • Email communication
  • Analytics
These providers process data on our behalf and are contractually obligated to maintain confidentiality and security.

Data Processing Agreement (DPA)

Where third-party service providers process personal data on our behalf, we ensure appropriate Data Processing Agreements (DPAs) are in place to:
  • Safeguard personal information
  • Define data handling responsibilities
  • Ensure compliance with applicable data protection laws
Users requiring additional compliance documentation may contact us.

Data Retention

We retain personal information only for as long as necessary to:
  • Provide services
  • Maintain academic records
  • Comply with legal obligations
  • Resolve disputes
Users may request account deletion at any time.

Data Security

We implement reasonable technical and organizational safeguards to protect personal information from:
  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction
However, no online platform can guarantee absolute security.

Children's Privacy

MedTrix is intended for medical students and healthcare professionals. We do not knowingly collect data from individuals under 18 years of age.

International Data Transfers

If users access MedTrix from outside India, their data may be processed in India or in jurisdictions where our service providers operate. Appropriate safeguards are implemented for cross-border data transfers where required.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of MedTrix after changes indicates acceptance of the revised policy.

Contact Information

For questions regarding this Privacy Policy or data protection matters,
contact:
MedTrix Email: help@medtrix.in
Website:www.medtrix.in

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